FAULTS & FAILURES

There is a major failure with a product when: you would not have purchased it had you known about the problem/it is significantly different from the description/sample or demonstration you were shown/it is substantially unfit for its normal purpose/it is unsafe for example damage such as obvious holes, missing buttons etc.

For purchases with major failures you may reject the goods and get a refund or an identical replacement.

Minor failures include small problems with products that do not fit into the major failure categories, for example, loose threads on clothing, uneven stitch or zippers that get stuck on the fluff. These are not included as a fault or failure.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Faulty, damaged or any other claims must be lodged within 5 days of arrival of order. Please closely inspect your item upon receiving it and before washing, as we will not accept returns or refunds for washed items.

CHANGE OF MIND RETURNS

In accordance with Australian Consumer Law, we are not required to offer you a refund for sizing, fit, change of mind, or returns. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. 

If you have a minor problem with a product, we can choose to give you a free repair instead of a replacement. When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund.  If we have misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.