Shipping Information and T&C's
Bohemian Lifestyle Store is an Australian owned and run business that partners with global merchants in order to provide you with the best prices.
This means that your order is shipped from our partner's warehouse around the globe; including Australia, China, India.
Because we ship directly from our warehouses, your order may take anywhere from 1-4 weeks to arrive. We find that 2 weeks is the average for most Australian customers. Please do not panic if it does not show up immediately, it is on it's way :)
FAULTS & FAILURES
There is a major failure with a product when: you would not have purchased it had you known about the problem/it is significantly different from the description/sample or demonstration you were shown/it is substantially unfit for its normal purpose/it is unsafe for example damage such as obvious holes, missing buttons etc.
For purchases with major failures you may reject the goods and get a refund or an identical replacement.
Minor failures include small problems with products that do not fit into the major failure categories, for example, loose threads on clothing, uneven stitch or zippers that get stuck on the fluff. These are not included as a fault or failure.
Faulty, damaged or any other claims must be lodged within 5 days of arrival of order. Please closely inspect your item upon receiving it and before washing, as we will not accept returns or refunds for washed items.
CHANGE OF MIND RETURNS
In accordance with Australian Consumer Law, we are not required to offer you a refund for sizing, fit, change of mind, or returns. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
If you have a minor problem with a product, we can choose to give you a free repair instead of a replacement. When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund. If we have misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.
Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.
If you choose to return something we will offer a Store Credit , please note the amount will be valid for 6 months from the issue date, after that we can no longer honor it.
Promotional vouchers and sales codes are valid on our discretion.
DISCOUNT CODE NOTICE
Customers can be charged for buying & importing product into their country. Bohemian Lifestyle Store does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note Bohemian Lifestyle Store does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact the logistic company & your local customs office.
Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country. We recommend contacting your local customs office prior to ordering ANYTHING online, so you are not surprised by any unexpected charges.
How do I contact you?