In case you don't like your product we are happy to offer you a store credit.
All you need to do is return the package to us, at your expense.
For customs orders, we are not able to accept returns.
- Please note before you return your item, you must send an email to get your return approval. Contact: firstname.lastname@example.org
- Your item must not have been washed or used and must be returned in the original packaging. This allows us to resell your unwanted item.
- Package must be with us within 10 days of the delivery to you, so to allow postage time back to us you need to send it back within 3 days of receival. Once we receive it we will inspect and if there's any sign of wear or damage not reported store credit will be waived.
- In the event of any damage noticed upon arrival, please notify use promptly to organise either a refund or replacement.
Customers who received an Item with a manufacturing fault or an incorrect item to the item ordered are entitled to either a full refund or replacement, please contact email@example.com if this has occurred before sending the item back.
Please see our T&Cs page for more information regarding major & minor product faults & failures to see if it fits within these limits.
In the event of refund, where no fault is reported, we will apply a cancelation fee of 10% . This fee is due to payment providers irreversible charges incurred at the time of the purchase.